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Privacy Policy

 

YOUR PRIVACY

Advest takes its customer’s needs very seriously. Your trust in us is very important to us. Because we understand your need for privacy regarding your personal information and your right to monitor how information about you is used, we have formulated a Privacy Policy which outlines for you why, how and when we may use your personal details.

Our Privacy Policy

Unless you give us express permission to act in any other way, this policy will be employed by Advest and its associated companies regarding your privacy:

1. Why we collect personal information
We only collect your personal information or monitor your usage of our website to:
• Provide you with a service you have requested
• Ensure your security when visiting our website and making payments through the website
• Identify you for permission to access our services
• Customize our website and set your preferences
• Contact you as necessary and to provide new product notifications
• Better manage and develop our systems, services and products
• Fulfill any requirements of us by law
• Protect our rights or property and those of any of our customers or any member of the public

We endeavour to keep all information up to date, but rely on you to inform us of changes in your details through updating them at our website, by email or telephone.

2. How we collect personal information
In most cases we aim to collect your personal information directly from you. In some situations we may combine this with information available from third parties or other sources e.g. to check for credit worthiness, fraud or your legal entity.
Before collecting any such information we will inform you of the type of organizations we will need to collect information from.

Personal information may be collected via paper, digital application forms and / or our website. Data is also forwarded to us by our consultants, affiliates and other third parties as required by law.

The security of your information is important to us, and we take all reasonable precautions to protect your information from misuse, loss or disclosure. Our staff are instructed not to disclose private information.

You also can play an important role in keeping your information secure. We suggest you do not access Internet Banking or make payments from computer terminals which are shared with other users as it could mean that someone else may be able to access your personal / account information.

It is also good to keep your password secret and to not forget it.


3. Our communication with you
The details you give us may be used to inform you of any new information or products we think may be of interest to you.

You may choose not to receive these communications at any time, and we will ensure that we comply with your request as soon as practically possible.


4. When do we disclose information to another party?
Advest may share your information with related companies to provide you with the best possible service (eg. regarding some aspect of your loan application or management), but we only deal with organizations that have the same commitment to the protection of your privacy as we do.

At no time will we sell information to third parties.

There are certain circumstances in which we may be compelled by law to disclose information to various authorities. These may include valuers, insurers, credit reporting agencies, government and other regulating bodies, other financial institutions, securitisers, credit providers and the reporting of debt and fraud.


5. On-line security
Our website uses encryption techniques to ensure your privacy and security on the internet. This involves the use of cookies, which are small data files that identify you as a user but contain no personal information. They allow us to see which pages are of most interest to our visitors. Information from cookies is not shared with any other web site.


6. Further Information
If you have any questions regarding our handling of your personal information, please feel free to contact us.
We value you as our customer, so if at any time you consider the manner in which we handled your information was less that you would expect, please contact us.

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