Advest takes its customer’s needs very seriously.
Your trust in us is very important to us. Because
we understand your need for privacy regarding your
personal information and your right to monitor how
information about you is used, we have formulated
when we may use your personal details.
Unless you give us express permission to act in any
other way, this policy will be employed by Advest
and its associated companies regarding your privacy:
1. Why we collect personal
We only collect your personal information or monitor
your usage of our website to:
• Provide you with a service you have requested
• Ensure your security when visiting our website
and making payments through the website
• Identify you for permission to access our
• Customize our website and set your preferences
• Contact you as necessary and to provide new
• Better manage and develop our systems, services
• Fulfill any requirements of us by law
• Protect our rights or property and those of
any of our customers or any member of the public
We endeavour to keep all information up to date,
but rely on you to inform us of changes in your details
through updating them at our website, by email or
2. How we collect personal
In most cases we aim to collect your personal information
directly from you. In some situations we may combine
this with information available from third parties
or other sources e.g. to check for credit worthiness,
fraud or your legal entity.
Before collecting any such information we will inform
you of the type of organizations we will need to collect
Personal information may be collected via paper,
digital application forms and / or our website. Data
is also forwarded to us by our consultants, affiliates
and other third parties as required by law.
The security of your information is important to
us, and we take all reasonable precautions to protect
your information from misuse, loss or disclosure.
Our staff are instructed not to disclose private information.
You also can play an important role in keeping your
information secure. We suggest you do not access Internet
Banking or make payments from computer terminals which
are shared with other users as it could mean that
someone else may be able to access your personal /
It is also good to keep your password secret and
to not forget it.
3. Our communication with
The details you give us may be used to inform you
of any new information or products we think may be
of interest to you.
You may choose not to receive these communications
at any time, and we will ensure that we comply with
your request as soon as practically possible.
4. When do we disclose information
to another party?
Advest may share your information with related companies
to provide you with the best possible service (eg.
regarding some aspect of your loan application or
management), but we only deal with organizations that
have the same commitment to the protection of your
privacy as we do.
At no time will we sell information to third parties.
There are certain circumstances in which we may be
compelled by law to disclose information to various
authorities. These may include valuers, insurers,
credit reporting agencies, government and other regulating
bodies, other financial institutions, securitisers,
credit providers and the reporting of debt and fraud.
5. On-line security
Our website uses encryption techniques to ensure your
privacy and security on the internet. This involves
identify you as a user but contain no personal information.
They allow us to see which pages are of most interest
to our visitors. Information from cookies is not shared
with any other web site.
6. Further Information
If you have any questions regarding our handling of
your personal information, please feel free to contact
We value you as our customer, so if at any time you
consider the manner in which we handled your information
was less that you would expect, please contact us.